Resolving disputes hasn’t always been easy, and you made it clear it needed to change. Your feedback triggered many policy enhancements that will enable simpler disputes management and fewer Chargebacks.
In fact, Merchants saw over 700K fewer disputes in 2017, following the changes we've made to our policies.1.
The number of times a dispute can be raised on the same charge will be limited to two (2) in most cases.
Now, in most cases,2 you may see significantly fewer Chargebacks 120 days after the Transaction date.
We reduced the number of low-dollar Chargebacks you see.
You will no longer see Chargebacks for missing signature on Card Member fraud claims, but we still require that you capture signature.
One of the most common reasons for a dispute is the Card Member not recognizing a charge on their statement. Let’s confirm your business information is accurate and recognizable to your customers.Update Info
Understanding the American Express Disputes Process
Quick Tips for preventing Disputes for Restaurants
Quick Tips for preventing Disputes for Retailers
Quick Tips for preventing Disputes for Hotels & Hospitality Businesses
Quick Tips for Preventing Card Not Present Disputes